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withdrawing (totally) a snipe amount Sun May 11, 2008 09:01 AM Quote
4leta
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Posts: 1
Member Since: May 11, 2008
Location: south australia

Hi, there.
I have on one recent occasion set the sniper to bid for me (well in advance of the item going off- about two days before), and then found an identical item with a buy-it-now price less than the original item.
I subsequently went back to the sniper to reduce the bid to BLANK, but after buying the BIN item (and a little more time passing) found that I had TWO identical items to pay for.
It seems to me that there should be some facility for withdrawing a bid on / interest in an item, on the window which pops up. Is it already there, and I just don't know how to work it?? And if it isn't there, maybe consideration needs to be given to adding such a facility, otherwise a SNIPE is an irrevocable bid.
Thank you for your time
Alli

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 Sun May 11, 2008 03:27 PM Quote
Sashka
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Posts: 3768
Member Since: Feb 13, 2008
Location: www.myibidder.com

Hello Alli and welcome to our forums.

There are few options available to withdraw your snipe:
1. You can de-activate it.
2. You can delete it completely.

Both of them will remove your bid from the system.
There is one requirement for it: it has to be cancelled not later than 45 seconds before auction ends:
http://www.myibay.com/login/faq/4/#q6

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 Fri Jul 25, 2008 07:08 AM Quote
mdelatorre
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I am using the firefox extension, How do I delete or deactivate a snipe?

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 Fri Jul 25, 2008 02:25 PM Quote
Sashka
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Posts: 3768
Member Since: Feb 13, 2008
Location: www.myibidder.com

mdelatorre wrote:
I am using the firefox extension, How do I delete or deactivate a snipe?

The same way as I described above:
Login to http://www.myibay.com/ and delete it from your list (or de-activate it if you want to watch for it).

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where is the delete function using Firefox Sun Aug 17, 2008 06:21 PM Quote
??
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I have a similar problem I won an item and now I can't figure out how to remove a similar item. I cannot find the delete function after I log into my a/c.
There are four buttons in upper right corner but there are no explanations as to what they do.

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Found it. Sun Aug 17, 2008 06:24 PM Quote
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It's the big blue "X"

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 Sun Aug 17, 2008 06:41 PM Quote
Sashka
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Posts: 3768
Member Since: Feb 13, 2008
Location: www.myibidder.com

?? wrote:
I have a similar problem I won an item and now I can't figure out how to remove a similar item. I cannot find the delete function after I log into my a/c.

The Delete button is located right on the top (and bottom) of the checkboxes.

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Can't cancel Sat Feb 14, 2009 07:19 AM Quote
holyquake
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I also tried to cancel a bid by unchecking the "scheduled" box and deleting the bid, but it entered my bid anyway, and now I am having to pay for two identical items. How can I really cancel a bid?

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 Sat Feb 14, 2009 03:33 PM Quote
Sashka
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Member Since: Feb 13, 2008
Location: www.myibidder.com

holyquake wrote:
I also tried to cancel a bid by unchecking the "scheduled" box and deleting the bid, but it entered my bid anyway, and now I am having to pay for two identical items. How can I really cancel a bid?

That means that you either did not delete it actually or did it too late (when auction was finished or about to finish).
http://www.myibay.com/login/faq/4/#q6

If you could tell me your item number, I can check it for you.

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 Sun Feb 15, 2009 04:45 AM Quote
holyquake
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It was a few hours before the end and the item number is 280312283083. I have gone ahead and paid for this, but I need to know for sure how to cancel a bid so this won't happen in the future.

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 Sun Feb 15, 2009 04:47 AM Quote
holyquake
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I did uncheck the "activate" box.

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 Sun Feb 15, 2009 06:39 AM Quote
Sashka
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Posts: 3768
Member Since: Feb 13, 2008
Location: www.myibidder.com

holyquake wrote:
I did uncheck the "activate" box.

It's not deleted and still marked as "active".
If you unchecked "activated" box, then you probably did not save it by clicking "Change" button.

Once you clicked "Change" button, it will save your changes such as your snipe status (active - not active), snipe time, amount and quantity.
Please make sure that you click "Change" button to save your changes next time (you do the same thing when you active your snipe).

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Canceling/De-activating Bids Mon Jun 15, 2009 04:23 PM Quote
an
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Excellent, now it makes sense. I was confused also, I thought you meant to delete the item from the original ebay site on the my watchlist in my summary page as I have ibay as a firefox add-on which I used to create a snipe. This is why I assumed it was also through the add-on I can delete it.

In my humble opinion, it helps if you put the link of https://www.myibay.com in your FAQs when you state how to delete the item from the ibay list or deactivate the item.
------------------------------------------------------------------

How to Cancel/De-activate Ibay Snipe Bids:

(1) Log into the ibay site using your ebay id + password
Site: https://www.myibay.com

Deleting Snipe Item:
(2) Checkbox the item on the mainpage and click big blue 'x' bottom of list to delete the item.

OR

Deactivating Snipe Item:
(3) Click the blue 'snipe' box located on the immediate right of the item description.

(4) Locate 'Activate snipe checkbox' found in the purple shaded area.

(5) Untick 'Activate snipe checkbox' to deactive/cancel bid which you confirm by clicking the blue 'Change' button immediately below.[/b]

Hopefully this helps others. Those at ibay, thank you so much for this application, it's well appreciated.

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 Mon Jun 15, 2009 04:30 PM Quote
Sashka
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Posts: 3768
Member Since: Feb 13, 2008
Location: www.myibidder.com

an,
I agree, that's a good idea to add it to FAQ list.
We are in the process of re-designing and re-writing FAQ so that will be added too.

Thanks a lot for your opinion.

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