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Mobile (Android, iOS, BB, webOS) App support
Android app not allowing snipe amounts Tue Mar 21, 2023 10:38 PM Quote
kaybatousai
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Hi there. Just noticed that I can't activate the snipe by putting in a value. The app defaults to the previous screen and does not allow the dollar amount to be entered.

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 Wed Mar 22, 2023 02:50 AM Quote
Sashka
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Please let me know the version of the app you are using.
Also, let me know the model/make of your Android device and the version of OS.

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 Wed Mar 22, 2023 03:04 AM Quote
kaybatousai
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Version 2.3.43(386). Samsung galaxy s22 ultra. Running the most recent updates. Android ver13.

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 Wed Mar 22, 2023 03:15 AM Quote
Sashka
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Thank you for the info.
You are using the Beta version. Do you have the same issue when you use the regular version?

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 Wed Mar 22, 2023 06:22 AM Quote
kaybatousai
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Apparently, I had the original version on my phone at one point and then deleted it when I encountered some error and this was working fine. I've no idea how to reinstall it. If you can send me link to the original version, I'd try it out and report back.

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 Wed Mar 22, 2023 02:35 PM Quote
Sashka
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The easiest is to navigate to Google Play and click "Leave Beta" link which is located somewhere toward the bottom. You may need to scroll a little bit to see it.
Here is the link to Google Play: https://www.myibidder.com/link/android

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 Wed Mar 22, 2023 04:46 PM Quote
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It seems like the problem is related to launching the phone's keyboard. I left the beta version. Reinstalled from the link you sent, and when I tried to login the first time, the app would not allow my keyboard to launch. Restarted my phone, tried it... And managed to login to the app. When I tried to link my ebay account, the keyboard failed to launch again. I guess the issue I faced when I first posted here was being unable to add a bid amount which was also from the keyboard failing to launch.

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 Wed Mar 22, 2023 04:54 PM Quote
Sashka
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Just to get it clear:
The non-Beta version has the issue with your keyboard on the Login screen, and the Beta app has a different keyboard issue on the Snipe screen.
Is that what you see?

Also, are you using any custom keyboard on your device?

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 Wed Mar 22, 2023 05:04 PM Quote
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I am using the Microsoft Swyft keyboard, but when this first appeared (on my beta version), I changed to the Samsung keyboard and it still failed.

I'm running the non beta version at the moment and still having issues. I can't even link my account to test out the solution. It seems to be related to the keyboard.

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 Wed Mar 22, 2023 06:15 PM Quote
Sashka
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Can you try the standard Samsung keyboard on the non-Beta to confirm if that will be the same?

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 Wed Mar 22, 2023 09:44 PM Quote
kaybatousai
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Just tried it. Still not launching even with the Samsung keyboard.

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 Thu Mar 23, 2023 02:03 AM Quote
Sashka
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Got it. Thanks a lot for the provided information.
I got a similar Samsung device (slightly older) and was able to replicate the same issue based on your description.
It seems like the new Android OS had some changes implemented which caused the issue. I just created a fix for it and pushed to Google Play for a review.
Normally, the review process is done within 12 hours or so. The new Beta version is 2.3.44 when reviewed.

When available, please check and let me know how it works for you.
If you need to manage your snipes until than, you can do it using the Web interface at https://www.myibidder.com/

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 Thu Mar 23, 2023 03:50 AM Quote
Sashka
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Just got a notification from Google that they approved the update. Please check when you have a moment.

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 Fri Mar 24, 2023 02:29 AM Quote
kaybatousai
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Thanks. Sorry for this next question but I left the beta version to test the old version. How do I get the latest beta update? Do I need to get the beta version again or can I just update through the playstore?

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 Fri Mar 24, 2023 02:31 AM Quote
Sashka
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You will need to get to the Beta again for this.
This release was not pushed into normal channel due to testing.

https://www.myibidder.com/link/android-beta




Last edited on Fri Mar 24, 2023 02:31 AM.
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 Fri Mar 24, 2023 02:39 AM Quote
kaybatousai
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Got it. I have two different Google accounts and confused myself with installing this app. I'll try your link again. Just signed up for beta again.

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 Fri Mar 24, 2023 02:45 AM Quote
kaybatousai
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Member Since: Nov 05, 2015

So far so good. Seems to have logged in me in and I've setup a snipe. Fingers crossed. Thanks for updating!

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 Fri Mar 24, 2023 02:54 AM Quote
Sashka
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Nice. I'll let it run for a few more tests to make sure it works for other before pushing into normal channel.
Thanks a lot for reporting and your feedback on this.

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 Tue Mar 28, 2023 02:31 AM Quote
kaybatousai
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Member Since: Nov 05, 2015

Just realized I had forgotten to post an update. The update worked, and the snipe was placed just fine. Haven't really seen any other issues so far.

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 Tue Mar 28, 2023 02:38 AM Quote
Sashka
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Very good. I pushed it to the normal channel as version 2.2.58.

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